Please wait (up to a minute) while we process your order.
Online return policy: If you are not entirely satisfied with your online order, we are happy to refund full-priced items within seven days of the date it was received. All items must be in the condition they were bought in—unworn, unaltered, and unwashed, with all tags attached. In addition, a receipt/gift receipt must accompany all returns. Discretion will be used to determine whether the item was worn or not. If deemed it is not in new condition when returned, the item will be returned to customer. All returns will be processed within 48 hours of receiving the item.
If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon delivery.
All sale and vintage items are FINAL SALE, Individual Medley will not offer refunds or exchanges for these items. Shipping charges are non-refundable and return shipping fees are the responsibility of the customer.
Please ship return items to:
3176 Glendale Blvd.
Los Angeles, CA 90039
Feel free to reach out to us if you have any questions or concerns.
In store return policy: Returns are accepted within 14 days for store credit only. Unless items is marked FINAL SALE. Original tags must be attached and receipt must be presented at the time of return. All sale items are final sale.
All orders placed on Individualmedleystore.com will ship within 3 business days pending item availability and payment verification. Orders will not be processed on Saturdays, Sundays, or holidays.
Once Individual Medley has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. Individual Medley is not responsible for lost, misplaced or stolen packages. Please contact your local post office to remedy the situation.
In store pick-up orders are processed within 3 business days days pending item availability and payment verification. Orders will not be processed on Saturdays, Sundays, or holidays.
An email notification will tell you when your item will be ready for pick-up.
Items ship USPS priority mail for orders outside of Los Angeles. Items within Los Angeles will ship USPS ground. Free shipping is offered for all orders over $150 and for the city of Los Angeles and these surrounding cities: Beverly Hills, Glendale, Pasadena, South Pasadena, Burbank, Culver City, Santa Monica, West Hollywood, Hermosa Beach, Malibu, Manhattan Beach, Redondo Beach and Vernon.
*Please note international shipping is currently unavailable.
*Please note all orders over $450 will ship with signature required.
10:00 AM - 7:00 PM
3176 Glendale Boulevard
Los Angeles, CA 90039